Shopping Information

BROWSING THE STORE: Items are categorized according to common themes. You can view everything at once by scrolling or, use the Store Categories drop down menu to select particular categories. If you don't see something, please contact the office

EVENT REGISTRATIONS: This section is also used to register for events with fees and collect payments. For couples attending events, please include both names in the NAME field.

SHIPPING: We utilize Canada Post Expedited parcel service and strive to ship within 2 business days or receiving an order. Average delivery time after dispatch is 2-3 business days in Ontario and to Montreal. Allow 3-6 business days to anywhere else in Canada. Please phone the office directly @ 1.866.401.0626 if you require faster service. We will try to accommodate with an alternative. Shipping fees are calculated on weight and destination for the most accuracy.

TAXES: Many Crown resources are not currently subject to GST or HST. Orders that are will be charged according to the destination province. Shipping fees to all locations are subject to tax. Items that are deemed "Audio Books" are treated differently and have the tax included in sale price in order for Crown to meet different provincial tax codes. Coaching Fees also have taxes included.

CREDIT CARD PROCESSING: We utilize PayPal secure services. You will be temporarily redirected to a secure PayPal processing page during your order process. You do NOT need your own Paypal account to utilize this service.

RETURN POLICY: 90 days from Shipping Date for full refund less shipping and handling charges. Items must be in original/resaleable condition. Refunds not available on DVDs, CDs, Software, Clearance Items or Special Orders. Event Registrations may be changed to another event or fully refunded. Please contact the office before returning an item.